1

Implement related tasks to urban area management and operations and propose solutions to improve customer service quality.

2

Manage warranty work when problems arise

3

Establish good relationships and working connections between residents and investors

4

Establish and maintain relationships with local government agencies

5

Other tasks assigned by Head/Deputy Head

6

Implement budget plans and procedures, standards for working with residents, and applicable forms for operational management.

7

Monitor and manage service quality of contractors to ensure service quality according to operating standards.

8

Monitor and check the volume of machinery and techniques in accordance with the Contract, control the actual revenue and expenditure. Detect and promptly report any loss or waste during the implementation process to have appropriate adjustment plans.

9

Ensure that the management/reception/answering of customer questions/comments about the apartment, management fees, water bills, parking fees, accommodation registration procedures, etc. always comply with the Company's procedures and regulations.

Standards/Requirements

Detail

1

Education, professional qualifications

Graduated from University majoring in Business Administration, Economics or related majors, with certificates practice in apartment building management, building exploitation management...

2

Work experience (years of experience, field)

Have at least 03 years of experience in the field of urban area management operations

Priority is given to those with experience working at the Investor.

3

Knowledge

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Qualities needed for the job

§ Honest, straightforward

§ Withstanding high pressure

§ Proactive, decisive, quick-witted

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Professional knowledge

§ Have experience in overall management of operations

§ In-depth understanding of building/apartment operations, understanding of regulations and procedures in management from handover, operations to project completion. Experience working with authorities

§ Understand cost management, optimize operating costs

4

Skill

-

Essential skills for the job

§ Communication, presentation, presentation, negotiation

§ Planning, analysis, information synthesis

§ Time management

§ Work independently and in a team

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Foreign language

Encourage knowing English communication

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Information technology

Proficient in office software

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Other skills

Priority is given to candidates with training and coaching skills.

5

Other standards

Love the job, can stick with it for a long time